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BUSINESS CULTURE

Canada is officially bilingual. The federal government works in the two official languages - English and French. Business cards are exchanged, although not usually during an initial greeting.

Dealing with Canadians can be agreeable as they are often gracious hosts who take a genuine interest in other countries. These qualities may, in part, explain Canada's international popularity.

Tolerance, calmness, and reasonableness are behaviours valued by many Canadians. Canada is a multicultural society and the customs of businesspeople may reflect their ethnic background.

In many circles, it is an asset to maintain a "low-key" demeanor. Pragmatism seems to be a prevailing value in Canadian business culture.

In Canadian business culture, consciousness of rank and title is somewhat more pronounced than in the United States. In business situations, maintain good posture and an air of formality.

In most cases, meetings are essentially democratic and all participants are allowed to express their opinions. Agreement tends to be sought rather than imposed.

Negotiating styles are frequently similar to those in the United States, although the pace may be slightly slower. In general, Canadian businesspeople are well-informed and, within reason, open to new ideas and discussions.

Refrain from bringing up the subject of family and other personal affairs in the course of negotiations. Experts are relied upon at all levels.

Although decision-making can be highly individualistic, company policy must be followed at all times. Decisions are not rushed and a certain amount of caution is advised, but Canadians of practically all origins dislike wasting time.